Our Response to COVID-19

As we face COVID-19 together, I want to you know The Heat Pump Store’s highest priority is the safety and health of our employees, customers, and our community.

We are committed to adhering to the strictest safety standards while we continue to be here for work in your home or business:


  • We will disinfect our hands before entering your home and will disinfect regularly while working in your home (after touching surfaces, etc).
  • We ask that if you or someone in your home is ill or has been exposed to someone that is ill that you reschedule your appointment. 
  • Our Installation and Service Technicians will be wearing protective disposable gear such as masks, gloves, and shoe covers while performing your work.  
  • We ask that everyone practice social distancing of at least 6’ at all times on all work sites.
  • At this time we are discontinuing the practice of requiring your signatures on work orders or other work acknowledgments. 

These procedures are intended to protect all of us and we thank you for your support in making all of our health and safety a priority!


Sarah Moscatello