Ductless heat pumps are all we do. . . and this means we are focused on this amazing technology, our customers and we do our homework! This way, you will get the best equipment for your home, and it will be installed using the highest quality materials and techniques. This commitment translates into an exceptional experience for our customers.
“Dear Curt, I had a Daikin ductless system installed 1-3-17 and wanted to let you know I am very happy with it. It is so quiet and the heat is well circulated. I also wanted to say how impressed I was by your crew. Mark, the installer, was so efficient and was such a hard worker. He was very impressive. Thank you for the excellent service. Randee Dunkel”
“Hi John, It’s a voice from the past---well, 2 years ago anyway. Going through some paperwork today I found our email correspondence about the back screen on our unit installed at our cabin in Arlington. You were so patient with us as we discovered that someone had incorrectly installed/re-installed the proper screen…I just wanted you to know that our decision to work with you and put in the heat pump system was a great choice. Our heating bills have been halved and the flexibility of the unit to adjust to the variety of Northwest weather is wonderful. Your involvement with our new system, to make sure we were pleased, was exceptional---thank you again. Hope you are doing well---both personally and professionally. Best Regards, Frank and Joan”
“Hello Rick, Ray and I just want to let you know about how much we are enjoying our new heat pump that you helped us to get through eweb. It is actually keeping the whole house at pretty much an even temperature and we have not had to bundle up like before to keep warm, to keep the electric bill down. We have had extra people staying with us for a little over a month now, so we haven't got the electric bill part of it figured out as yet, but we are So Enjoying the warmth during these freezing days that we have been having. Thank you So Much for your gracious help of getting our new system. We hope all is well with you and yours and wish you the happiest of the holidays, and a great new year ahead. Janet and Ray Abeyta”
“Earl and his crew were magnificent- This is the second ductless heat pump I have installed in my home. This company was far superior than the other company I dealt with!!! Installation was done in half the time and done correctly. I cant express how satisfied I was. If you are going ductless there is no reason to go with any other company. These folks know all the details and the install crew were beyond pleasant and super competent. Thank you Earl and company! Thank goodness you knew there were still tax credit/REBATES available!! I will never understand why my previous company,four seasons, were ignorant of so much information regarding ways to save me money. The fact that when I pointed this out and the secretarial staff of that company agreed yet the owners refused to call me back and apologize for their ignorance which cost them a sale is beyond me- Thank goodness I found the heat pump store and am WARM AGAIN. Rich J. – Beaverton, OR”
“Hello Rick, Ray and I just want to let you know about how much we are enjoying our new heat pump that you helped us to get through eweb. It is actually keeping the whole house at pretty much an even temperature and we have not had to bundle up like before to keep warm, to keep the electric bill down. We have had extra people staying with us for a little over a month now, so we haven't got the electric bill part of it figured out as yet, but we are So Enjoying the warmth during these freezing days that we have been having. Thank you So Much for your gracious help of getting our new system. We hope all is well with you and yours and wish you the happiest of the holidays, and a great new year ahead.”
“Dear Heat Pump Store, I want to share with you how very pleased I am with my heat pump. It is just as good as Willie said – an even comfortable heat! Such a blessing. And, even more importantly, I so appreciated working with Willie Ziebell and Todd Parker. Both are very professional, thorough and patient with instructing how to use, and pleasant! Of all the workers helping me with my upgrading my house (plumbers, electrician, new windows, contractor), Todd was #1 and even cleaned up after! Another good point was the rebates. With both the heat pump hot water heater and my new windows, I have had difficulties getting the right information, signatures and/or receipts to send in. What a pleasant surprise that Willie sent it in for me! I will definitely recommend your company to anyone. -Joetta Lawrence, Port Orford, OR”
“Hi John, It's a voice from the past--well, 2 years ago anyway. Going through some paperwork today I found our email correspondence about the back screen on our unit installed at our cabin in Alrington. You were so patient with us as we discovered that someone had incorrectly installed/re-installed the proper screen.... I just wanted you to know that our decision to work with you and put in the heat pump system was a great choice. Our heating bills have been halved and the flexibility of the unit to adjust to the variety of Northwest weather is wonderful. Your involvement with out new system, to make sure we were pleased, was exceptional---thank you again. Hope you are doing well---both personally and professionally. Best Regards, Frank and Joan”
“We LOVE our new ductless heat pump system from The Heat Pump Store installed on June 28, 2016. We recommend them highly. They were professional, reliable, and trustworthy. Rick Gregg, Ductless Applications Specialist, thoroughly explained the system, several manufacturer options, and the rebates available to us. Everything he said was the same in our contract. No surprises. The night before our installation, The Heat Pump Store called to let us know what time the installers were coming. The installer and electrician arrived right on time on June 28. They were quiet, efficient, and obviously knew their jobs. They actually finished early, at 3:30 PM. Rick Gregg came by at 2:30 PM to show us how to work the remote controls and answer any questions we had. He brought a folder with all the rebate information that he had already filled out for us except for our signatures. It was so easy! He had already done it for us and told us where to mail all the rebates. We had a Daikin dual headed system installed, one head in our main living area which cools the living room, dining room, kitchen, and kitchen eating area and a second head in my office which used to get super hot in the summer with 4 computers and 4 monitors going. But not anymore! Both work great and we have used them for over a month now. They are so quiet that we don't even hear them. Our system was very economical with all the rebates from EWEB, state, federal, and The Heat Pump Store available to us. We highly recommend The Heat Pump Store . We are very satisfied with their system, their work, and the entire process. Sincerely, Betsy and Rick Bronson”
“Dear "The Heat Pump Store Owner", I just wanted to write a note to you praising Willie Ziebell & Todd Parker. For cosmetic reasons I wanted the installation of the heat pumps done a certain way. Willie & Todd were SO helpful and SO patient. We had a few "hiccups" along the way with noise (I should have listened to Willie. He was right.) and a water leak. They were polite & patient through all of it. You don't often find folks with such pride in their work now a days, but those two have it! I hope you appreciate them as much as I do - they're terrific.”
“Thank you very much for the extremely fast and very thorough service from start to finish from The Heat Pump Store for our 2 heat pump units installed in October. From the day of your visit in our home to write up the order to the day our units were installed was only 12 days! And for Laurie and me the entire process was so very easy. I appreciate your many questions and suggestions that led up to deciding on the number of units and where to place them. You did all of the measuring and figuring while I just pointed here and there. And you prepared all of the forms including the rebate forms that needed to be filled out. I think my "hard work" only consisted of signing my name a number of times. The installation was painless for us as your installers had obviously done their job more than a few times. Every obstacle encountered was met with an easy, patient response and and careful workmanship born of long experience. Each installer demonstrated an ethic of hard, stay-on-task work. We were very impressed with how on-task they were. And then you led us through an easy-to-understand demonstration of using the remote as well as showing us how to easily maintain and care for the units. We're very pleased with our units. Many times we have been in a roam of our home that used to be rather chilly when we found that we just stopped, stood still and had to think about what seemed to feel so different ... oh ya! The room wasn’t uncomfortable because of the cold. It was strange to think that I didn't have to stop and think about doing something to warm up the room. And yes, we have forgotten about the units being “there". They just quietly work when they need to and blend into the background. Thank you, again for your very kind, thoughtful, thorough service! We appreciate you!”
“I want to share my experience with your company. We have a home in Manzanita that had baseboard heat which took a long time to warm the house ( at least a day if we had been gone), never felt warm air and was inefficient and expensive. We scheduled an energy audit by the Tillamook PUD who recommended a ductless heat pump system. I called your company and received a very fast response; Andrew made an assessment, gave me a recommendation of a Diakin brand system and a quote. I researched several brands and agreed to install the Daikin. Andrew and the Heat Pump Store install crew were great, responsive and met every commitment to a smooth install. The difference in heat is amazing; the house is warm in an hour and is very comfortable. Our power bills are significantly lower and we even used the a/c. As a result we installed a unit in our Portland home; working with The Heat Pump Store has been a great experience, good people and great follow up and responsiveness. I have recommended your company to many friends and they are equally satisfied.”
“"John Bushnell and The Heat Pump Store were/are great. I appreciated the fact that they delivered exactly as promised. They responded promptly to emails and phone calls and I would definitely use them again. Not to mention that they saved me thousands over the competition. The best part was that they really know more about the Mini Splits than their competition."”
“"I recently had a ductless Heat Pump installed in our home by the Heat Pump Store and I have to say that I was very impressed with the whole ordeal. From meeting with Larry, and through the installation process. Let's start with Larry... when he came to our house to quote us on the system he also check out all the possible locations for the units inside and outside. Other so called specialist who came over always told me wherever I thought was a good spot just agreed and said.... Oh no problem that will work.... oh yeah... we can do that. You know... just to write the deal. Larry came over and looked at the locations and was very honest and clear in saying..... that's not going to work there, that spots not good either. It was outside unit mainly. Not just thinking of writing up the order, but thinking of how the installers have to hook up the system, and what I had going on that would be around the unit so that it is going to work properly for years... not just to make me happy. You want someone to basically say... if it were me.....and this was my house....this is what we need to do. Now the install.... The gentleman who came out (ON TIME) and installed the ductless heat pump system was about as good as it gets. If I had any questions while he was working... he would immediately give me his full attention and answer, and explain whatever I was wondering about. Extremely polite. He did a perfect job on the installation and showing me how it works. Even the electrician who came out (ON TIME) was also very polite and answered every question I had and his work was equally as good. So, my experience with the Heat Pump Store was something I felt I had to let anybody know about. I have absolutely no problem referring them to anyone."”
“"Everyone at The Heat Pump Store was absolutely awesome throughout the whole process, we could not be happier! Please note: this review was for our Condo in Portland, even though we currently live in California First off, Larry, the ductless specialist was able to come out to our condo within a day of calling to provide a quote. While on site, Larry did a complete review of our unit and discussed our various options. What was really amazing was that Larry provided quote during that first visit and explain it in detail. The quote was **much less expensive** than any other company we had spoken with and yet this company ONLY does Heat Pumps and had more experience with Heat Pumps than any of the other companies we had spoken with. The install was done in a one day and the installers worked late into the night to ensure the job was completed as promised. I was so impressed that the installers treated my condo like it was their condo and took a ton of time to determine the best way to do the install and it looks beautiful, we are so impressed!! Finally, Larry was super responsive throughout the process and responded to emails on weekends and at all hours of the day and night. We just could not be happier with this firm and recommend them to EVERYONE!!"”
“"These guys are the best. I have a mother inlaw unit that has electric heat. During the winter my electric bill goes crazy, yet the climate is pretty mild, so I decided to install a heat pump in the unit. From travels abroad I knew a split system was the way to go. At the end of last winter I started looking around at a home show and got an idea of prices. Since I had time before the heating season came around I just put it off. A month ago, I got a flyer from my electric company telling me about a couple thousand dollars worth of incentives if I install a unit using their contractors. I immediately called, only to have a HVAC firm show up and say WITH the incentives it was still going to be about 25% more than what I had seen at the last home show. To make matters worse, I looked online and discovered that they were basically charging $5,000 for the install (of a $1,500 unit no less). Frustrated I figured I'd just leave the electric heat. Two weeks later there again was a home show, and I specifically went to check out these units. The first HVAC booth I stopped at said "we need to see the place but it will be around $6,500". I was pissed and told him that the unit he was selling is listed online for around $1,500 what is the extra $5,000 for? He hemmed and hawed and said well you need piping, gas, other parts, and installation. The $1,500 was only for the unit itself. I walked away, mad as hell. A couple isles down I walk by the booth for The Heat Pump Store with a sign in front of the split system saying $1,895. I waited patiently until the Earl was done talking to another interested prospect. I pointed to the sign and asked what size unit is that for and how much is it installed. He tells me that is the installed price and for a unit larger than I was looking for. I asked how much for the unit in the size I was looking for and he says not only is it cheaper but it has a bigger rebate! The new price is in the range I was hoping for so I set up an appointment there and then. By the way, I stopped in at another vendor's booth after that had a $1,495 price sign up, only to find out that it wasn't the complete install and I had to pay an electrician as well which would cost an extra $500 or so!!! Right off the bat I was impressed with how simple, honest, and complete The Heat Pump Store person was! A few days later Earl comes to my house, looks at the space and recommends an even cheaper unit, saying for my needs anything else would be overkill and just wasting money. I signed on the dotted line and had an appointment setup for the following week. Today Earl, Matt the installer and an electrician showed up. We went over the location and Matt and the electrician started working. Earl and I went in the house and he filled out all the rebate forms for me. Then he gave me a tutorial on not only how to use the system but best practices as well. I have NEVER before experienced service like this before. It was amazing. Earl then left installers to finsih their work. All I can say is WOW. Matt did an amazing job. Everything is just perfect AND he cleaned up everything after. Not a spec of dust or even the plastic bags that the instructions or remote came in was left. I would recommend this company and these people to anyone. HONEST, meticulous, and the absolute best prices."”
“"I did the DIY heat pump installation process through the Heat Pump Store. The directions were easy to follow and Matt did a great job lighting up the system at the end. I was able to save over $1,000 by doing it myself, but made sure it was done right by using the Heat Pump Store. I'm looking forward to using them for future projects as well."”
“"I don't know if you remember us, but he had a heat pump installed in first part of Oct. We are in SE Portland. Wow! What a savings we have noticed just in the first 6 months. From what I have been able to figure out from our bills the savings is around $455 in 6 months and the average KWH per day has dropped an average of 24 KWH per day. I have been able to keep the house a lot warmer than before and I don't turn it down much at night and we have still seen a huge difference in our bill. I am anxious to see how it does through the summer with the cooling being used. I'll have to let you know after the summer when we have had a full year of the Heat Pump. Wish we would have done this sooner!"”
““Just had to give my informal report. Forest Grove is c-c-c-cold these days. Saturday night we were at 9 degrees; it warmed to a balmy 30 on Sunday; back down to 11 last night and as I’m in the office, I don’t know today’s temps. It stayed cloudy and snowed just a little today. At home I fully expected to be firing up my wood stove for supplemental heat. I was stunned. . . Both units were still blowing out WARM AIR while we were at 9 degrees! HOLY COW! I remember it wasn’t that long ago that you couldn’t expect a heat pump to find heat in that outside air much below 28 or 30 degrees. “”
““The Heat Pump Store installed two 1-ton ductless heat pumps (Mr. Slim FE12s) in our farmhouse near Mt. Hood in 2010. We have been amazed at the year round comfort even though our home is old and not real energy efficient. But now I am TOTALLY AMAZED! The recent cold snap was brutal, but not for our ductless heat pumps! With nighttime temperatures as low as -5F, the main zones of our home never dropped below 70F! I had the wood stove ready to go to back up our heat pumps, but with that kind of comfort in that kind of weather, why bother?””
““We just adore the LG heat pump. On the first day it was installed we set it to 70 degrees / auto fan and it has been doing EXACTLY what we hoped for ever since. We have not made any adjustments at all – the unit takes care of keeping the place comfortable. Thanks for sorting this out for us! Thanks again for all your help. The nice even heat has just been delightful.””
- Laura Lee K.
The Heat Pump Store
5 out of
5 based on
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